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PA – L.E.A.D.S. Law Enforcement Active De-escalation Strategies Certification

Manor Township Police Department PA
L.E.A.D.S. Law Enforcement Active De-escalation Strategies Certification
Offered Twice  – May 4, OR May 5, 2021
0800 to 1630

Congratulations to the officers who attended and successfully completed the L.E.A.D.S. one-day certification program hosted by the Manor Twp Police Department. Over 100 officers from throughout Pennsylvania attended the training. The officers participated actively throughout the entire presentation.

A SPECIAL THANK YOU to Chief Todd A. Graeff of Manor Township for spearheading the efforts to bring high-quality training to Pennsylvania.

Below is what the students had to say:

Please assess the quality of this presentation.
Applicable to any law enforcement officers.
Provided techniques to help deescalate situations in real-life scenarios.
Excellent material and presentation.
Provided techniques to help deescalate situations in real-life scenarios.
I enjoyed learning the science of our brain and how we can influence decisions.
Overall very good. It gives you a different outlook on how we can change.
The presentation was excellent.
It will improve my response and tactics in critical situations.

Would you recommend this training to other officers?
Very up to date.
So much negative training, this is well planned and thought through.
Highly recommend to other officers and command staff.
Very important for all officers.
With the way everything is going, it’s smart. Plus it is a good, great course.
Well organized and memorable.
Critical information presented especially in today’s environment.
Officers need to understand what their anger can do to cause problems, why they react that way and how to control it.
Allow me to take a new officer and community approach to policing, helping people not just stiff-arming people.
Should be mandatory.
Outstanding, informative, and entertaining.
Highly recommend.
In-depth and thorough material, the overall quality was excellent in one of the more in-depth training I’ve attended.
Multi training method used all displayed vital information and provided needed resources.
Real life experience made it hit home to learn.
Kept interested all day. Great mix of slides, videos, verbal instruction and demonstration.

Instructor  – Lt. Kevin F. Dillon (ret)

Very knowledgeable and informative. Kept my attention the whole time.
Top notch. Knowledgeable, engaging, and able to command attention.
Phenomenal. The instructor is extremely knowledgeable of the material. Speaks from experience and very entertaining.
K.D. provided real-life applicability of the material.
K.D. was very knowledgeable and up to date with current events.
Excellent. Understood the material that was being taught and was able to maintain attention throughout the duration of the class. Provided humor while presenting valuable material.
K.D. was very informative and kept the attention of the class.
Lieutenant Dillon kept my interest in the subject the entire day.
Instructor was great, topics covered were relevant to today’s issues.
Obvious a subject matter expert. Excellent public speaker.

Please explain how this training will enable you to change or improve your present assignment.

Good ideas for the training of personnel and updating policy.
It has given me a lot more tools to add to my toolbox to use on the street to try to avoid confrontations.
It will help approach disturbed or combative subjects from different angles.
Keeps the students involved. Has great points.
Will implement the verbiage and reports to show de-escalation was attempted.
Better engagement options to misdirect or reconnect with somebody while on an incident. Provides message to breathe, rethink, reevaluate etc. a situation before acting.
It made me realize to take time to talk and think about my actions instead of reacting in trying to play catch up later.
We will send more officers to this training.
Plan on conducting annual department training on de-escalation. This will help with providing it.
Will help me slowdown and address the entire investigation, use active listening skills.
The public questions and is challenging our authority often on the street. This training provides answers on how to handle these situations.
It will allow me to break down a situation in effectively handle, plan the outcome.

De-escalation Certification for the Law Enforcement Professional!

This is a nationally recognized conflict resolution de-escalation certification course.  The program is instructed within a classroom setting how to recognize aggression and not stimulate aggression.  Students learn Active De-escalation Strategies that can avoid escalating situations or resolve interactions by employing verbal influence techniques,  de-escalation, and communications methods. Officers learn how to influence behavior by deploying techniques that are proven to work in the “real world”. Officers are also instructed on how to document the de-escalation strategies. If it’s not in the report, it didn’t happen!  Instruction uses lectures, scenarios, and demonstrations to facilitate retention.


· Risk management for officer safety
· Anger management and control techniques
· How complaints are used against officers in litigation
· Learn principles of emotional intelligence for law enforcement
· Identify professional benefits of active diffusion strategies
· Learn methods of effective verbal de-escalation strategies
· Understanding physiological changes during aggression
· Learn to use cognitive limitations for active diffusion
· Learn methods to re-direct the thought process
· Identity different communications styles with appropriate response tactics
· Learn methods of motivational interviewing skills
· Learn methods of distraction to obtain tactical advantages
· Learn communication and physical strategies to de-escalate situations…plus more!


I personally benefitted from this training and I would highly recommend it for officers, police managers and attorneys who defend officers. Thank you for including me and my    fellow litigators in this valuable training.    Judith A. Hanson Assistant City Attorney – City of Saint Paul

ONLY $149.00

REGISTER for MAY 4, 2021

REGISTER for May 5, 2021

Lancaster County Public Safety Training Center
101 Champ Boulevard • Manheim, PA 17545
Todd A. Graeff – Chief of Police
Office  717 • 299 • 5231 / Email

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